Knowledge center

Do you have open questions? We have the answers. Search our knowledge center or get in touch for personal assistance.

How can we help you?

General Questions

Explore our collection of frequently asked questions about Akina Cloud and our company.

Akina subscription

Would you like to learn more about the Akina subscription? Then you've come to the right place.

Data & Privacy

Do you want to know more about data privacy at Akina? Look no further.

Exercise & Physiotherapy

Exercise and physiotherapy are essential for recovery after an illness, accident or operation. Find out more in the following questions and answers.

Product

Our software product Akina Cloud is a new approach to physiotherapy. Find out everything you need to know about it here.

Use of Akina Care

Do you need more guidance on how to use Akina Care? Then you've come to the right place:

You still have open questions?

Please reach out to us and we'll answer your individual questions within 24 hours.

For patients

Professional physiotherapy tailored to your needs. With Akina, you can design your therapy to fit seamlessly into your daily routine—with complete flexibility and no set practice hours.

For providers

Partner with us to offer your patients the seamless therapy experience of the future.

At Akina, we believe in the power of connecting patients and physiotherapists beyond the clinic. Together, we can pave the path to better and beyond by guiding every move.

Knowledge center

How can we help you?

General Questions

Akina subscription

Data & Privacy

Exercise & Physiotherapy

Product

Use of Akina Care

You still have open questions?

For patients

For providers

Solutions

Resources

Company

Legal

Knowledge center

How can we help you?

General Questions

What is Akina Cloud?

Is Akina Cloud a medical device?

Who founded Akina?

Who is the team behind Akina?

Akina subscription

Which payment methods are available?

Can I change my payment method later?

How does the subscription billing cycle work?

How do I reactivate my subscription?

Can I cancel my subscription at any time?

Data & Privacy

Does Akina film me while I’m exercising at home? Can my physiotherapist see me during my training?

What happens to my data if I stop using Akina?

Exercise & Physiotherapy

How important is exercising to relieve pain and maintain mobility?

How can exercising at home help?

Product

What technical requirements are necessary to use Akina Cloud?

My camera is not recognized. What can I do?

How do I make sure I'm using the latest version of the app?

Will there be a mobile version of Akina Cloud for smartphones?

I have not received my sign-up or password reset email. What could be the issue?

Can I combine traditional physiotherapy and therapy with Akina?

How does Akina optimize my movements?

What is Akina’s “Maia” and how does it work?

Will my health insurance cover the costs of Akina Cloud?

Who will supervise my training if I purchase a subscription through the website?

Use of Akina Care

What can I do if an exercise is too difficult?

As a patient, can I send direct messages to my physiotherapist?

My camera is not recognized. What can I do?

My repetitions aren't counted or the timer isn't running during my exercise session. What should I do?

I just purchased a subscription. How do I start?

I just got invited by my physiotherapist. How do I start?

When should Akina not be used?

You still have open questions?

For patients

For providers

Solutions

Resources

Company

Legal