Privacy Policy

Ensuring the protection of your data and privacy is a matter of utmost importance to us, Akina Ltd, as the operator of akina.health. In line with this commitment, we would like to provide you with detailed information regarding the collection and processing of data on our website. By using the term "users," we refer to both visitors and individuals who interact with our website. All data protection terms mentioned in this Privacy Policy are in accordance with the Swiss Federal Law on Data Protection (DSG).

1. Who is responsible for the processing of my data?

The data controller, unless otherwise defined in this Privacy Policy, is: Akina Ltd (hereinafter "Akina", "we", "us”), a company under Swiss law with its registered office at Technoparkstrasse 1 CH-8005 Zurich Commercial register number CHE-358.791.231 If you desire to review and update your personal data or if you have any inquiries pertaining to data protection on our website, we encourage you to contact our designated Data Protection Officer at your convenience. You can reach our Data Protection Officer by sending an email to privacy@akina.health, or by sending a letter via mail to the address mentioned above.

2. Why do we process data?

Our objective is to offer you the best possible experience while utilizing our website. To ensure this, we collect and process certain data on our website and integrated social media presences. In summary, we process data: - for security measures - to be able to provide the website and the respective functions and content - to answer contact requests and to enable communication with users - for reach measurement/marketing

3. What data do we collect, how do we collect data, and how do we use that data?

3.1 Personal data Your personal data is collected and stored in conjunction with your usage of this website, solely if you voluntarily provide it to us, such as through the utilization of the contact form. We emphasize that the decision to share your data with us for the mentioned purposes is entirely at your discretion. 3.1.1 Inquiries via e-mail When you send us an email, please be aware that both your email address and any personal data included within the message will be securely stored by us. This storage is conducted solely for the purpose of effectively processing your request and ensuring a prompt response. 3.1.2 Inquiries via contact form, registration for newsletter When you utilize the contact form to send us a message or when you register for our newsletter, we will process all personal data that you voluntarily provide us with. This data processing is essential for the purpose of effectively addressing and fulfilling your request. The types of data that may be involved in this process include: - Inventory data (such as names, addresses) - Contact data (such as email addresses, telephone numbers) - Content data (such as text entries, photographs, videos) Please note that the decision to share this data with us is entirely at your discretion. 3.1.3 Integration of social media Our website features links to our social media pages, including LinkedIn, Instagram, Facebook, and YouTube (referred to as “platforms” or "providers" hereafter). These platforms serve to promote our offerings, provide information, and establish and maintain communication with you. By selecting the respective links, certain data about your visit to our website (e.g., IP address, time, URL) or data available on your device (e.g., cookie information) may be transmitted to the providers. In the following section, we will provide information on how your data may be processed when using our social media pages. When you access and interact with our social media pages, your personal data is processed both by Akina and the providers. Akina and the providers share joint responsibility for the processing of this data. The terms of use, conditions, and guidelines specified by the providers are authoritative and applicable. We would like to emphasize that you utilize the platforms and their functions at your own discretion and responsibility. You have the option to contact us via private messages or by commenting under posts on our social media pages. This enables you to reach out to us with inquiries about Akina, our social media pages, or other matters. Specifically, when you contact us, we receive your username, the text of your inquiry, and any other relevant personal data you provide. This data is stored and used exclusively to respond to your request, establish contact with you, and for related technical administration. Please note that comments are public and visible to all other social media users. Depending on the privacy settings of social media users, we may also be able to observe if you have liked, shared, or subscribed to our social media pages/posts/comments. Furthermore, we may associate comments on our pages with you as a social media user. As a user of social media pages, your behavior can influence the nature and extent of personal data collected about you. It is entirely possible to visit our social media pages without leaving comments or engaging in "Likes." Please be aware that certain interactive features of social media platforms may require registration, which may result in the providers processing related data as well. If you prefer to avoid the providers processing personal data transmitted by you to us, you have the option to contact us through alternative channels, outside of social media. You can find our complete contact details in the imprint section of this website. 3.2 Usage data During your visit to our website, the server automatically records general technical visit information for analytical purposes. This information includes your device's IP address, operating system, date and time of use, referring website, and browser type. Additionally, we utilize cookies, tracking technologies, social media plugins, and embedded media to enhance the functionality and user-friendliness of our website, evaluate its usage, gather insights for improving our offerings, and support our marketing efforts. 3.2.1 Cookies Our website utilizes "cookies" at various points to enhance the user experience and improve the effectiveness of our services. Cookies are small text files that are stored on your computer by our website. We use cookies and similar technologies ("cookies") to ensure the proper functionality of our website, enhance its user-friendliness, evaluate website usage, gather information for improving our products and services, and support marketing activities. To protect your privacy, we anonymize the events you engage in. Some cookies are deleted from your device after your browser session ends (session cookies). You have the ability to manage your security settings independently in your browser, including blocking cookies used by our website or deleting stored cookies. Please note that blocking necessary cookies may result in the website's partial or limited functionality. 3.2.3 Social Media Platforms Through the "Insights" feature, we receive statistical data from the providers of the social media platforms mentioned in section 3.1.3 regarding visitors to our social media pages. This data is aggregated and anonymized, allowing us to gain insights into how users interact with our pages. The anonymized page insights may be based on personal data collected through visits to our pages and interactions with their content. This feature enables us to analyze and customize our pages according to the interests of our users. Further information about the "Insights" feature can be found on the respective providers' websites. Please note that the providers are responsible for the utilization of Insights data for their own purposes, the extent to which activities on these pages are attributed to individual users, the duration of data retention, and whether data from page visits is shared with third parties. Akina is not accountable for these practices, as they fall under the responsibility of the providers.

4. How do we store data?

We prioritize the protection of your data and employ state-of-the-art technical and organizational measures to ensure its security. All Akina employees with access to your data are obligated to process it solely based on Akina's instructions and in a manner that guarantees an appropriate level of protection, including integrity and confidentiality. They are prohibited from disclosing the data to unauthorized third parties. Our employees involved in data processing operations receive training and awareness regarding data protection requirements. Your personal data will not be accessed by third parties without your explicit consent. When you contact us through this website, your data will be stored in a customer relationship management system (CRM system) or a similar inquiry management tool, exclusively for the purpose of processing your request. The processing and storage of your data will take place solely within the European Union (EU) or Switzerland. We will retain the personal data you provide to us only for as long as necessary to fulfill the specific purpose for which you provided the data, comply with legal obligations, or fulfill official requirements.

5. What data protection rights do you have?

A special identification of your person may be required for an information request in order to verify your authorization. In such instances, you may be asked to provide a double-sided copy of identification documents (e.g., identity card, passport, or registration certificate). The copy should clearly display your first and last name, complete address, date of birth, and place of birth. You may black out other details, such as the photo, if desired. 5.1 Right to information You have the right to request information, free of charge, about the extent, origin, recipients, and purpose of the stored data at any time. To exercise your right to information, please contact Akina's data protection officer. 5.2 Right to data portability You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, provided that (1) the processing is based on consent or a contract, and (2) the processing is carried out by automated means. 5.3 Right of rectification Any individual affected by the processing of personal data has the right to promptly request the rectification of any inaccurate personal data concerning them. Additionally, considering the purposes of the processing, the data subject has the right to request the completion of any incomplete personal data. 5.4 Right to erasure In principle, any individual affected by the processing of personal data has the right to request the erasure of their personal data without undue delay, when such data is inaccurate or incomplete for the purpose for which it was obtained or processed, and further processing is not necessary.

6. Update and changes

We reserve the right to make changes or updates to certain parts of this Privacy Policy without prior notice. We recommend that you review the privacy policy before using our website to stay informed about any potential changes or updates.

At Akina, we believe in the power of connecting patients and physiotherapists beyond the clinic. Together, we can pave the path to better and beyond by guiding every move.